Software Support

Implementation Support

 
Our implementation team works with you to get software up and running quickly. We can migrate and reconcile your historical data prior to installation of the software and conduct training using historical data familiar with you. We have been extremely successful in migrating a large number of portfolios and transactions in a short period. Our implementation cycle usually takes less than a month and most clients have gone live within 15 days of installation and training.



Sample Implementation cycle with historical data


Data Porting

Migrate and reconcile historical data

Training

Installation and training

Parallel run

Parallel run to gain confidence

Go live

Up and running with historical data

Production Support

 
Our software is complimented by quality production support. Our team is fully geared up for providing mission critical support for your production environment. Centralised support team consists of experienced and knowledgeable functional resources.

Support request can be sent by email or telephone which is logged into our issue tracking application. We constantly measure and monitor our response time for support requests.